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Automated voice response system (Read 81 times)


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Automated voice response system
March 19, 2017, 11:35:27 AM
The purpose of the Automated Voice Response (AVR) system is to help providers obtain member related
information through the use of a touch tone telephone.Main aim AVR automates the personal interaction of Telephone callers with the computerized phone system.The AVR is a self service application and should be
used as the first line of resolution for provider questions.All information obtained from the AVR system is
protected personal,the existing system of AVR which will record caller voice and its keep the pre-record of the message database which help the user to access any time.IVR system is time consuming which totally depends on users operation of key.AVRS is an extension version of IVRS(Interactive voice response system).
In this way the Automated voice response system services for customers as well as reduced operational costs, improved customer satisfaction, increased return on investment.only for specific database application is used can not be used in general application.